EStablished in 2005, Spa Sessions Consulting is the partnership OF choice for luxury properties seeking A EXPERTISE in the competitive hotel, resort and stand-alone spa market.
Spa Sessions CONSULTING is unique in its' depth of knowledge, collective resources and ability to maintain personal involvement in your business.
SPA SESSIONS CONSULTING IS Distinguished by diverse capabilities, innovative ideas, dynamic delivery and intimate knowledge of both Asian and Western spa and welLness operations and market demands.
DEVELOPING AWARD WINNING Spas, WE provide expertise for spa and wellness developers who are looking for something to mirror their own distinctive character and stand out as being truly spectacular.
“It is a pleasure to work with such an experienced professional who is ‘on the same wavelength’ with the demands of creating this new style of hotel requiring a totally different contemporary stylish spa identity.”
David Seargeant, Managing Director, Event Hospitality & Entertainment
How we create your spa brand
Site Analysis, Planning & Financial modelling
The first steps in the process of developing a spa and wellness brand is to work with you to identify the main objectives and priorities for your facility. This information provides the framework for developing the most compelling and appropriate concept, design strategy and operating philosophy. A comprehensive analysis of the competition is conducted and full financial modelling is undertaken, ensuring the vision is also going to satisfy a commercial return to all stakeholders.
Spa & Wellness concept
Our extensive Global experience in the world of spa and wellness, coupled with fastidious research, creativity and passion supports the birth of your new unique concept. We prepare your concept presentation outlining how the facilities and services will be perceived by your discerning guests and we detail your vision to guide the project team and collaborators.
Spa Technical Services & Design Guidance
Prepared for the architect(s) and interior designer(s) and heavily influenced by the client’s objectives, Spa Sessions prepares an extensive design brief to ensure the spa and wellness facility is optimised and functional, that guest comfort is prioritised and essential back-of-house areas considered. We liaise with designers and the project team and contractors to resolve any arising construction issues with workable and cost effective solutions with ongoing site meetings. We are also experts at full procurement services for FF&E and specialised spa, fitness and wellness equipment.
Product selection & menu development
Identifying the most fitting spa product is critical to delivering your concept and we have years of experience pairing you with the perfect product partner. Next we craft a comprehensive spa service menu, which communicates the full suite of services to be provided by the Spa such as treatment descriptions and package offerings, pricing and necessary guest information. Full collateral briefs are provided to the graphic design team.
Like all service industries, the spa & wellness Industry relies on finding and retaining outstanding talent. Spa Sessions provides full recruitment services and establishes personnel guides including organizational charts, recruitment schedules and job descriptions. We provide assistance in the recruitment process by preparing job classifieds, short listing candidates, conducting staff interviews and trade tests, overseeing the selection process and negotiating staff contracts. We think we have a knack for identifying brilliance and we have a therapist fan-base who like to work at Spa Sessions' client venues.
Training & EDUCATION
Our team of highly experienced Educators, ensures your team is trained to the highest standard. Our expertise includes reception, reservations & sales training ensuring guests are delighted and revenues are maximised. We excel in beauty and body therapy training, developing meaningful customer service programmes, and retail sales training and incentives to motivate your team to success. We also customise Standard Operating Procedures manuals for all components of your spa and wellness business.
In the lead up to your opening we remain on site to project manage the critical details and oversee reservations, treatment delivery and prepare the team to the highest level of customer service delivery, guest flow and productivity. We provide performance coaching forums to teams, or individuals. We ensure that all staff are sufficiently trained to conduct business at the spa to an international standard before the official opening of the spa. Most of all we have an excellent track record of launching your brand with a dynamic and committed team who are enthusiastic about representing your brand.
Ongoing management & business mentoring
We have in-depth knowledge of operating spa and wellness facilities and provide ongoing management support to your business to maximise revenues, implement strategy, recruit employee's & provide training. We provide full time support to the operational team managing and executing brand standards and maximising profits. We provide considered advice and solutions to make your business an ongoing success.
business reviews & Quality assurance audits
Our consultancy provides the expertise needed to analyse your business from all angles. We conduct full business reviews and secret shopping audits to analyse the inner workings of your spa operation as well as how your guests perceive your brand. Our sister brands Spa Audit and Catch Praise provide the technology to produce meaningful reports to track your progress. With our detailed approach and tried and tested business strategies, we collaborate with business owners to achieve best practise and positive commercial outcomes.
“Naomi is one of the rare and outstanding professionals who is able to simultaneously think and perform as a business consultant and partner, is a committed entrepreneur as well as an integrated team member. She operates in a genuine and credible way. She presents justified recommendations, agues her case with integrity and then supports the decision mutually agreed upon, even if it involves unpopular measures. This makes her a reliable business partner, operator and hospitality professional, who we are confident to recommend to any business operator or developer in his industry”.
Marc-Antoine Cornaz, Managing Director, Kamalaya Koh Samui, Thailand