Praise

“It is a pleasure to work with such an experienced professional who is ‘on the same wavelength’ with the demands of creating this new style of hotel requiring a totally different contemporary stylish spa identity.”

David Seargeant, Managing Director, Event Hospitality & Entertainment

“Naomi Gregory worked with our in-house team at Hepburn Bathhouse & Spa to deliver an outstanding venue launch. With the right blend of commercial sense and industry passion Naomi assisted with all aspects of recruitment and training, menu development, Fit-out and product selection. Naomi was supportive and productive throughout. The successful re-launch of this iconic spa was in no small part due to the contribution made by Naomi and her team at Spa Sessions”

Adrian Johnston, CEO Belgravia Health and Leisure Group (Proud Manager of Hepburn Bathhouse and Spa)

“Naomi Gregory has been working as a consultant on performance management with Chiva-Som since September 2006. Working closely with our management team, she very quickly picked up on our  business  model  and  future  direction, and successfully developed a workable framework  on  how  to  create  and  measure both KPl' s and Professional Behaviours for all of our staff roles. She has also been instrumental in embedding the new process into the Company by giving personal coaching and guidance to management and staff during their performance management reviews. It’s evident from her work, that Naomi has extensive experience of the Spa Industry and is able to translate challenging issue workable solutions. Chiva-som is looking forward to continuing their working relationship with Naomi on future projects.”

Joy Menzies, Managing Director, Chiva Som International Health Resort, Thailand

“Naomi can walk on to a project and translate the owner’s vision into a successful operation. She has an uncanny gift for identifying the small details that some of us seem to over look.”

Jeff Matthews President and COO, Mandara Spa Asia

“Naomi was responsible for multiple countries as the Director of Operations for Mandara Spa Asia. We worked together closely on daily operations, the transition of Mandara Spa to a publicly owned Company, multiple concept development proposals for new spa openings, enhancing recruitment and orientation processes as well as crisis management during SARS and post 9/11. Naomi is kind, compassionate, caring, focused and exceptionally balanced with her technical skills and her sense of wellbeing – a rare combination. She creates thoughtful service standards, meaningful training protocols and tools to create increased revenues and profits.”

Mary Darling, Director Mary Darling Consulting (formally General Manager, Mandara Spa Asia

“Naomi is one of the rare and outstanding professionals who is able to simultaneously think and perform as a business consultant and partner, is a committed entrepreneur as well as an integrated team member. She operates in a genuine and credible way. She presents justified recommendations, argues her case with integrity and then supports the decision mutually agreed upon, even if it involves unpopular measures. This makes her a reliable business partner, operator and hospitality professional, who we are confident to recommend to any business operator or developer in his industry”.

Marc-Antoine Cornaz, Managing Director, Kamalaya Koh Samui, Thailand

“Naomi’s forte has been spa, salon and wellness environment operations for many years. She understands the diverse, and often changing, set-up and operational requirements of totally different and, sometimes freshly unique, demographics, locations, service styles and clientele. She is a thought leader in customer service systems and a champion for effective training and team leadership methodologies to achieve maximum profitability and seamless operations.”

Kirien Withers, Spa and Wellness consultant and media Australasia, SpaGuru.com.au

“Yallingup Holding’s most recent project was the Injidup Spa Retreat development in Western Australia. It was critical that we had the very best working with us to ensure that the completed development was of a world class standard. Throughout the construction and development the advice, energy and direction that Naomi Gregory gave us with respect to the spa was, without doubt, essential to the outcome that was achieved. Naomi Gregory worked with interior design team to produce a spa facility which is extremely well regarded in the region and nationally and I would not hesitate to appoint Naomi for all future projects requiring this kind of expertise.”

Ben Charnaud, Yallingup Holdings Pty Ltd