COnsulting Capabilities FOR spa & Wellness Businesses

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SITE ANALYSIS PLANNING

  • Business Definition

  • Target Market

Feasibility Study & FINANCIAL MODELLING

  • Financial Forecasts

  • Pre-Opening Budget

  • Working Capital

  • Competitive Analysis

  • Recruitment and Personnel Requirements Compensation Packages and Incentive Programs

spa & wellness CONCEPT DEVELOPMENT

  • Philosophy, Concept and Identity Strategic Overview

  • Spatial Requirements

  • Spa Menu of Services

  • Signature spa treatment development, branded product development service and Product Pricing

spa technical service & design guidance

  • Design Briefs for Architects and Interior Designers

  • Guest flow considerations

  • Spatial Program Developments

  • Occupational, Health and Safety Considerations Review & Appraise all Spa Design and Drawings Facility Design through build in collaboration with selected Architect and General Contractor

  • Furniture & Fixture Recommendations

  • Spa & Fitness Equipment Recommendations

  • Spa and Guest Supply recommendations & Coordination of Materials and Finishes

  • Cabinetry Specifications, Reception and Retail Layout Reservations & Software Recommendations

  • Liaison with Designer and Technicians on Plumbing, Electrical and Lighting Specifications & Installation

PR AND MARKETING SUPPORT

  • Photography briefs

  • Marketing Plan assistance

  • Strategies to generate guest traffic

  • PR, Launch and Press Kit assistance

  • Design front-of-house collaterals, logos, gift bags, appointment cards, gift cards and vouchers, wrapping etc.

SPA BUSINESS OPERATIONS

  • Service Standards and Operating Procedures

  • Organisational Charts

  • Job Descriptions and Job Duties

  • Operations and Employee Manuals

  • Guest Flow, Policies and Procedures

  • Recruitment, Hiring and Training assistance

  • Reporting, Inventory & Purchasing Systems

  • Product and Equipment Recommendation

  • Vendor Negotiations

  • Training and Set-up for products, treatments and operating systems

  • Design collateral for all back-of-house collateral - consultation forms, staff appraisal forms, checklists, etc.


MANAGEMENT SOLUTIONS

  • Full facility management

  • Design Support Programs specific to site On-going Spa Management

  • Human Resource Support

  • Retail Sales Strategies

  • Purchasing and Inventory Strategies Recruitment Support

  • On-going Training Solutions

  • Sales and Marketing Support

  • Public Relations Support

  • Secret Shopping Audits