OUR SERVICES

Spa Sessions consulting services range from site analysis and feasibility studies through to pre-opening support and daily operations. Prior to the opening of any of our client spa’s, we provide a spa needs analysis study, brand and conceptual planning and complete spa design consulting services. As a full-service spa consultant and operator, we also provide creative spa menu development, staff selection and training, treatment and retail product recommendations, systems development and quality Standard Operating Procedures. Once your spa is ready to open, the Spa Sessions team provide day-to-day spa management or on-going operational consulting services.

Planning, Feasibility & Financial Modelling

As a full-service spa consultancy, the first steps in the process of developing a spa and wellness brand is to work with you to identify the main objectives and priorities for your facility. This information provides the framework for developing the most compelling and appropriate concept, design strategy and operating philosophy.  

Studies include:
• Market and demographic evaluation
• Competitive analysis
• Space planning and minimum facilities recommendations
• Complete financial analysis with assumptions for your business model

Product Development & Menu

Identifying the most fitting spa product is critical to delivering your concept and we have years of experience pairing you with the perfect product partner.  Next we craft a comprehensive spa service menu, which communicates the full suite of services to be provided by the Spa such as treatment descriptions and package offerings, pricing and necessary guest information.  Full collateral briefs are provided to the graphic design team.

Pre-Opening Support

In the lead up to your opening we remain on site to project manage the critical details and oversee reservations, treatment delivery and prepare the team to the highest level of customer service delivery, guest flow and productivity.  We provide performance coaching forums to teams, or individuals. We ensure that all staff are sufficiently trained to conduct business at the spa to an international standard before the official opening of the spa. Most of all we have an excellent track record of launching your brand with a dynamic and committed team who are enthusiastic about representing your brand. 

Spa Concept & Brand Development

The most memorable spa experiences are centred around what is unique and particular to your location. Given the rate of growth of the Industry, having a brand to complement your property will assist in making your spa more attractive and compelling. Spa Sessions has developed many respected spa brands in Australia, Asia, and Fiji in the hospitality space for both hotel and resort projects as well as hospitality development companies.

Our extensive Global experience in the world of spa and wellness, coupled with fastidious research, creativity and passion supports the birth of your new unique concept.  We prepare your concept presentation outlining how the facilities and services will be perceived by your guests and we detail your vision to guide the project team and collaborators. 

Recruitment

Like all service industries, the spa & wellness Industry relies on finding and retaining outstanding talent.  Spa Sessions provides full recruitment services and establishes personnel guides including organisational charts, recruitment schedules and job descriptions.  We provide assistance in the recruitment process by preparing job classifieds,  short listing candidates, conducting staff interviews and trade tests, overseeing the selection process and negotiating staff contracts.  We think we have a knack for identifying brilliance and we have a therapist fan-base who like to work at Spa Sessions' client venues.

Ongoing Management & Business Mentoring

We have in-depth knowledge of operating spa and wellness facilities and provide ongoing management support to your business to maximise revenues, implement strategy, recruit employee's & provide training.  We provide full time support to the operational team managing and executing brand standards and maximising profits.  We provide considered advice and solutions to make your business an ongoing success.

Spa Technical Services & Design

We maximise the opportunity to create memorable spa experiences with innovative and functional design. The Spa Sessions team collaborates with you and your appointed architects and designers to creative aesthetics of spa design and, equally important, on functional considerations that impact the guest experience and therefore profitability. 

Spa consulting services include:
• Conceptual, vision and strategic planning
• Space program development
• Furniture, fittings & equipment recommendations
• Change room design
• Reception and retail layout
• Treatment room design
• Data processing requirements
• Input in all areas pertaining to design issues

Training & Education

Our team of highly experienced Educators, ensures your team is trained to the highest standard.  Our expertise includes reception, reservations & sales training ensuring guests are delighted and revenues are maximised.  We excel in beauty and body therapy training, developing meaningful customer service programmes, and retail sales training and incentives to motivate your team to success.   We also customise Standard Operating Procedures manuals for all components of your spa and wellness business. 

Business Reviews & Quality Assurance Audits 

Our consultancy provides the expertise needed to analyse your business from all angles.   We conduct full business reviews and secret shopping audits to analyse the inner workings of your spa operation as well as how your guests perceive your brand.   With our detailed approach and tried and tested business strategies, we collaborate with business owners to achieve best practise and positive commercial outcomes.