“Naomi can walk on to a project and translate the owners vision into a successful operation. She has an uncanny gift for identifying the small details the some of us seem to overlook.”
 
 Jeff Matthews President and COO, Mandara Spa Asia

NAOMI GREGORY - Founder & Principle Consultant

Naomi Gregory has limitless enthusiasm for the spa and wellness industry in which she’s paved a career for almost three decades. She is a respected Industry professional known for creating meaningful spa experiences in world-class facilities in Australia and abroad in the Middle East, South East Asia and neighbouring New Zealand and Fiji.

Naomi’s fitness management and hospitality background along with a personal interest in health and healing allowed her to establish herself in the Australian Spa and Wellness market in the mid - 90’s working for 5-star hotel brands Hyatt and Regent. After 3 years developing and managing her own health retreat in Byron Bay, she moved abroad in 1996 to work with award-winning destination spa, Chiva-Som International Health Resort.  In 1999, she joined Mandara Spa, responsible for over 400 staff in operations and new openings in Malaysia, Maldives and Indonesia.  Before forming Spa Sessions in 2005, Naomi was the Spa and Leisure Manager for Crown Hotels in Melbourne.

Naomi is an expert operator with many successful large-scale openings to her credit. She is accustomed to working with luxury brands all over the world and has developed a great appreciation of their specific needs and expectations and what their guests desire. She is passionate about creating authentic expressions of health and healing in the regions in which she works, and she uses this passion along with adaptability, humility and insight to create forever memorable spa experiences for guests. Her leadership and communication skills coupled with a proven ability to drive results by collaborating with all stakeholders, result in future-proof productivity and post-implementation longevity. 

Carla McGill - Consultant

A seasoned professional in the Australian and New Zealand spa industry, Carla’s career background includes hands-on experience in consumer-facing spa therapist and spa managerial roles, responsible for driving business growth, product sales and training, guest care and relationship development.  This combined experience provides Carla with a solid understanding of what is required to be successful in the Spa and Wellness Industry. 

From an operational perspective, Carla has experience working in luxury spas across varied locations, offering a diverse range of treatments in spas of vastly different sizes and styles.  Carla’s hands-on operational experience, with a Diploma in Beauty Therapy and business administration along with a strong work ethic and intuitive approach to delivering the ultimate in guest experiences, make her ideally suited to her role managing the recruitment, training, treatment and product development for all Spa Sessions’ clients.

Devoted, confident and intuitive, Carla is an exceptional communicator, well-versed in dealing with luxury brands.  This combined with an organized approach, excellent customer service approach and a pragmatic ability to get things done, ensures she relates exceptionally well to guests, staff and senior management alike. 

Capturing the very essence of the spa, beauty and wellness industry, Carla plays an integral role in the operation of Spa Sessions and the services we provide to a high-end client base who demand only the best.

Erin Jones - Consultant

Erin Jones is a passionate spa and wellness professional with a diverse scope and holistic approach to assisting high end industry professionals reach and maintain business success.

Erin’s career background spans over 10 years with hands on experience in Spa Therapy and Managerial roles throughout the Australian luxury spa industry including Leading Hotels of The World; Hayman Island QLD, Wolgan Valley Resort and Spa NSW, and Injidup Spa Retreat WA.

Operationally, Erin has supported and managed Spa and Allied Health Business start ups and restructures, as well as business expansion to additional locations. This experience has developed a consultancy scope that combines high level skills in Business Acumen, HR, Training & Development, Reporting, Preparation of Government & Council Tenders, as well as Marketing and Performance Benchmarking.

Combining exceptional industry knowledge and attention to detail ensures her support to industry professionals is at a high end standard. Often described as “empathic” and “easy to work with”, her ability to establish rapport with others is a respected trait. Erin’s athletic background in State level Soccer and Marathon Running enables her to excel under pressure and it is evident that she truly lives her passion for health and wellness.