"Naomi can walk on to a project and translate the owner’s vision into a successful operation.  She has an uncanny gift for identifying the small details that some of us seem to over look."
 
 Jeff Matthews President and COO, Mandara Spa Asia

portrait of Naomi Gregory Award winning spa consultant and spa designer
 
Portrait of Carla McGill spa trainer award winning spa therapists and spa consultant australia

NAOMI GREGORY - DIRECTOR

Naomi Gregory is a respected Industry professional known for creating meaningful spa experiences in world class facilities.

Naomi’s fitness management and hospitality background along with a personal interest in health and healing allowed her to establish herself in the Australian Spa and Wellness market in the mid - 90’s working for 5-star hotel brands Hyatt and Regent. After 3 years developing and managing her own health retreat in Byron Bay, she moved abroad in 1996 to work with award winning destination spa, Chiva-Som International Health Resort.  In 1999, she joined Mandara Spa, responsible for over 400 staff in operations and new openings in Malaysia, Maldives and Indonesia.  Before forming Spa Sessions in 2005, Naomi was the Spa and Leisure Manager for Crown Hotels in Melbourne.

What is unique about Naomi is the depth of knowledge she possesses and her unwavering commitment is matched with eloquence, making her a natural choice for the luxury, 5-star market. Naomi is an expert operator with many successful large-scale openings to her credit. She is accustomed to working with luxury brands all over the world and has developed a great appreciation of their specific needs and expectations. Her leadership and communication skills coupled with a proven ability to drive results by collaborating with all stakeholders, result in future-proof productivity and post-implementation longevity.

Naomi is the Founder and Director of Catch Praise,  a past Board member of the Australasian Spa Association (ASPA), and a regular speaker at Spa Industry events and conferences internationally.

 

CARLA MCGILL - SENIOR SPA CONSULTANT

A seasoned professional in the Australian and New Zealand spa industry, Carla’s career background includes hands on experience in consumer-facing spa therapist and spa managerial roles responsible for driving business growth, product sales and training, guest care and relationship development.  This combined experience provides Carla with a unique perspective on the spa and wellness industry and a solid understanding of what is required to be successful. 

From an operational perspective, Carla has experience working in luxury spas across varied locations, offering a diverse range of treatments in spas of vastly different sizes and styles.  Carla’s hands on operational experience, with a Diploma in Beauty Therapy and business administration along with a strong work ethic and intuitive approach to delivering the ultimate in guest experiences, make her ideally suited to her role managing the recruitment, training, treatment and product development for all Spa Sessions’ clients.

Confident and intuitive, Carla is an exceptional communicator, well-versed in dealing with luxury brands.  This combined with an organized approach, excellent customer service approach and a pragmatic ability to get things done ensures she relates exceptionally well to guests, staff and senior management alike. 

Capturing the very essence of what it takes to be successful in the spa, beauty and wellness industry, Carla plays an integral role in the operation of Spa Sessions and the services it provides to a high-end client base who demand only the best.