"Naomi can walk on to a project and translate the owner’s vision into a successful operation. She has an uncanny gift for identifying the small details that some of us seem to over look."
Jeff Matthews President and COO, Mandara Spa Asia
NAOMI GREGORY - DIRECTOR
Naomi Gregory is a respected Industry professional known for creating meaningful spa experiences in world class facilities.
Naomi’s fitness management and hospitality background along with a personal interest in health and healing allowed her to establish herself in the Australian Spa and Wellness market in the mid - 90’s. After 3 years developing and managing her own health retreat in Byron Bay, she moved abroad in 1996 to work with award winning destination spa, Chiva-Som International Health Resort. In 1999, she joined Mandara Spa, responsible for over 400 staff in operations and new openings in Malaysia, Maldives and Indonesia. Before forming Spa Sessions, Naomi was the Spa and Leisure Manager for Crown Hotels in Melbourne.
From 2007 Spa Sessions operated the day spa at Injidup Spa Retreat for ten years. Injidup Spa Retreat at the time a member of the Small Luxury Hotel (SLH) group, is located Yallingup, in the south west of Western Australia. The Spa achieved recognition listed as one of the worlds 101 finest spa's in Tatler UK's 2011 Spa Guide.
In 2008 Naomi was selected as the lead consultant engaged to re-open the iconic Hepburn Bathhouse & Spa in Hepburn Springs, Victoria, after undergoing a 2 year, $13m redevelopment. Hepburn Bathhouse & Spa is Australia’s largest Day Spa.
At the end of 2010 Naomi was invited by award winning Kamayala Wellness Sanctuary to work with the management team in a consulting capacity and oversee the Wellness Department of the Resort. Kamalaya is located on the south-eastern tip of Koh Samui, Thailand. In 2011 Australia’s newest cult hotel brand QT Hotels & Resorts engaged Naomi to develop, rollout and over-see the ongoing management of a new and vibrant spa and barber shop concept. “SpaQ” has so far opened in five locations; Sydney, Port Douglas, Falls Creek, Gold Coast and Canberra.
Spa Sessions provided pre-opening support and training for The Siam, Bangkok’s newest luxury SLH property, in the historic Dusit district. The Bay of Fires Lodge Spa, a luxury eco experience on the north-east coast of Tasmania opened in October 2013 with design, concept and opening led by Spa Sessions. In 2013 COMO The Treasury in Perth enlisted the assistance of Naomi for the design development of the spa working with renowned Kerry Hill Architects. Brandy Creek Spa close to Naomi’s birthplace in West Gippsland, Victoria opened in 2015 with the Spa Sessions team working with renowned CARR Architects to open the region’s first true spa facility. One Wybelenna, was introduced to Brisbane’s spa scene the same year with the support and guidance of Naomi and her team.
In October of 2016, Spa Sessions was engaged to design and open Yaukuve Spa Sanctuary at Kokomo Private Island, Fiji. This six month project saw the doors open in Easter 2017 with Kokomo being lauded Fiji’s first six-star property.
Halcyon Spa at Halcyon House in Cabarita Beach, NSW opened it's doors December 2017. Spa Sessions was engaged from design through to opening. Virginia Kerraige was the architect and Anna Spiro was the interior designer.
What is unique about Naomi and her team is the depth of knowledge they possess and their collective commitment is matched with eloquence, making Spa Sessions a natural choice for the luxury, 5-star market. Naomi is an expert operator with many successful large-scale openings to her credit. She is accustomed to working with luxury brands all over the world and has developed a great appreciation of their specific needs and expectations. Naomi brings together a team of spa professionals in her network, capable of addressing and fulfilling all aspects of any spa project.
Naomi is the Founder and Director of Catch Praise, a past Board member of the Australasian Spa Association (ASPA),and is a regular speaker at Spa Industry events and conferences internationally.
CARLA MCGILL - SENIOR SPA CONSULTANT
A seasoned professional in the Australian and New Zealand spa industry, Carla’s career background includes hands on experience in consumer-facing spa therapist and spa managerial roles responsible for driving business growth, product sales and training, guest care and relationship development. This combined experience provides Carla with a unique perspective on the spa and wellness industry and a solid understanding of what is required to be successful.
From an operational perspective, Carla has experience working in luxury spas across varied locations, offering a diverse range of treatments in spas of vastly different sizes and styles. Carla’s hands on operational experience, with a Diploma in Beauty Therapy and business administration along with a strong work ethic and intuitive approach to delivering the ultimate in guest experiences, make her ideally suited to her role managing the recruitment, training, treatment and product development for all Spa Sessions’ clients.
Confident and intuitive, Carla is an exceptional communicator, well-versed in dealing with luxury brands. This combined with an organized approach, excellent customer service approach and a pragmatic ability to get things done ensures she relates exceptionally well to guests, staff and senior management alike.
Capturing the very essence of what it takes to be successful in the spa, beauty and wellness industry, Carla plays an integral role in the operation of Spa Sessions and the services it provides to a high-end client base who demand only the best.
HOLLY BOLAND - SEnior spa consultant
Hailing from Queensland, Holly’s professional spa career has opened many doors within beauty, wellness, skin care education, spa hotel pre-opening and operations, and small business management starting with her own Day Spa business which she operated for 6 years.
In 2010, Holly moved into the international arena working with the prestigious LVMH Group allowing her to gain extensive experience in the fast-moving cosmetic retail environment. Launching into this high-end luxury market elevated her to a platform which enabled her to enhance skills in staff and customer relations, focusing on training, coaching, staff development and hands on treatment delivery.
Returning to the spa sector, Holly took up the Training Manager position with 5-star luxury hoteliers Kempinski, based in Switzerland. Servicing the European & Middle East regions exposed her to the skill and therapies of international treatments and operators. Having learnt from and worked alongside some of the best European spa leaders, her natural affinity to delivering exceptional guest experiences was greatly enriched.
Holly places high value in training and education, with this becoming a key focus in her work. In 2015 she stepped into the Asian spa world, based in Bangkok with Minor Hotels linking with Anantara Spa and Mandara Spa, managing a team of international spa trainers and developing key training hubs in Bangkok & Dubai.
Holly was integral in the concept development and launch of Tivoli SPA into Europe in April 2017, before returning to live in Australia late 2017.
Ever the professional, Holly has the drive and passion to mentor young therapists whilst coaching and refining some of the most seasoned and skilled spa therapists.